Privacy Policy
How RackSource collects, uses and protects personal information submitted through this website.
Last updated:
Who we are
This website is operated by RackSource, a rack and data center infrastructure manufacturer based in Guangzhou, China. This policy explains how we handle personal information collected through the website.
Information we collect
We collect the information you choose to provide when you contact us or request a quotation, such as your name, company, email address, phone number, country, product interest and message content.
Our servers may also record basic technical information such as browser type, device type, referring page and access time for security and performance monitoring.
How we use information
We use personal information to respond to inquiries, prepare quotations, provide technical support, improve the website and comply with legal obligations. We do not sell personal information.
- Responding to quotation and technical requests
- Communicating about orders and projects
- Maintaining website security and preventing abuse
- Meeting accounting, tax and legal requirements
Sharing and disclosure
We may share information with service providers that support our website, email, logistics or payment processes, and with professional advisers where necessary. We may also disclose information when required by law or to protect our rights.
International transfers
RackSource operates internationally. Information may be processed in China or in the country where our service provider is located. We take reasonable steps to ensure that transfers comply with applicable data protection requirements.
Retention
We retain inquiry and project records for as long as needed to respond to the request, maintain the business relationship and meet legal or accounting obligations. When information is no longer needed, we delete or anonymise it.
Your rights
Depending on your location, you may have the right to access, correct, delete or restrict the use of your personal information, or to object to certain processing. To exercise these rights, contact us at the address below.
Security
We use administrative and technical measures to protect personal information against unauthorised access, loss or misuse. No internet transmission is completely secure; please avoid sending sensitive information through the website form.
Changes to this policy
We may update this policy from time to time. The revised version will be posted on this page with a new “last updated” date.
Contact
For privacy questions, write to RackSource, Guangzhou, China.